ESDP

EBS SERVICE DELIVERY PLATFORM
Innovation for New Generation Business Growth

OUR TARGET MARKETS

  • ESDP – Service Delivery at your doorstep.
  • Moving from POS to Point of Interaction.
  • A better way to deliver service and utility to the last man without incurring huge infrastructural costs of access & reach.
  • Fast easy payments, anytime anywhere anyhow.
  • A new bank for the unbanked.

EBS Service Delivery Platform (ESDP) solution was developed to fulfil the needs of a consumerised and commoditized business services environment. The solution was designed to solve the common business problems of most businesses today.

  • ESDP is fully convergent and easily integrated to other 3rd party platforms. It is a Digital Agent Services Delivery eco-system that delivers Business Services and other value added services to customers at their convenience and at their own physical locations.
  • ESDP is an Omni-Channel digital payments platform supporting multiple businesses. It also serves as a digital platform for payments and customer services using Multiple access channels – Smart Terminals, Kiosks, mPOS, Mobile, Tablet, Web and others.
  • It comprises of 60+ customer services namely: Wallet services, Agent services, Products Sales, Bill payments, Money transfers and many more.
  • Open APIs for Seamless integration & easy Plugin into customer platforms

ESDP - NEW GENERATION SERVICE DELIVERY PLATFORM

21st century mobile shop

BUSINESS BENEFITS OF ESDP

Financial

  • Accelerated customer acquisition
  • Lowered operating costs – cost of acquisition, cost of customer management, reduced brick and mortar outlets
  • New revenue streams
  • Increased revenues and increased profitability
  • Financial earnings from operating as a SMART Service Provider
  • Increase market share through faster adoption and subscription

 

Brand Awareness and Ubiquity

  • Increased Market awareness –Everywhere You Go
  • Better visibility at the retail level
  • Faster and increased market penetration = Increased market share
  • Proactive and more emotive to market demands
  • Proactive responsiveness to markets and consumer behaviour
  • Better tailored services to market demands

Customer Management

  • Segmented customer management – HV customers can have dedicated agents (Personalised Service)
  • Closer and better understanding of customer needs
  • Faster resolution of customer issues – complaints, requests, etc
  • Greater customer loyalty due to 1-2-1 customer management procedure whether it’s through providing timely reaction to customer requests, expectations, last visit updates or by fast tracking the order fulfilment process, ESDP will help achieve that.

Operational

  • Improved operational efficiencies
  • Agile speed to market initiatives
  • Enhanced sales and overall service delivery channel
  • Insightful analytics on market performance and competition
  • Real-time analytics

AGENCY SERVICES

Our service delivery business is incorporated with our mobility solution and a versatile Agent/Agency Business solution to encompass the following:

  • Sales
  • Marketing
  • Onboarding
  • Collections

COVERAGE

Agent Network:
36 states plus FCT

Agency size:
334 (Agents Expandable)

Delivery or Operational Readiness (including training):
Within One (1) month of contract agreement

 

GO TO MARKET PLAN

Our go-to-market plan requires about 2 months broken down as follows:

  • Integration of the tool with your architecture – 1 week
  • Pilot scheme to test workings of the tool with your architecture – 1 month
  • Engagement and Induction of Agents – 2 -4 weeks
  • Provisioning of Agents on devices integrated with client business – 1 week/location

 

ESDP - Mobile Digital Service Delivery Platform for multiple market segments including Payments

CREATIVE EXECUTION OF ESDP SERVICES

Would you like to become an ESDP Merchant?

Would you like to list your services on the ESDP platform?